35bd2 Terms & Conditions

1. Introduction & Acceptance

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Player", "User", "you") and 35bd2 ("the Platform", "we", "us", "our") in connection with your access to and use of the services available at https://35bd2.io, including all casino games, sports betting markets, promotional offers, payment services, and customer support functions (collectively, the "Services").

By completing the 35bd2 account registration process, by accessing the 35bd2 Login page, by making a deposit, or by placing any bet on the platform, you confirm that you have read, understood, and agree to be bound by this Agreement in its entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree with any part of this Agreement, you must immediately cease using the 35bd2 platform and must not attempt to create an account or access any Services. Continued use of the platform following the publication of any revised Agreement constitutes your acceptance of the updated terms.

These Terms and Conditions apply to all players accessing 35bd2 from Bangladesh and are written and enforceable in the English language.

2. Eligibility & Account Registration

2.1 Minimum Age

The 35bd2 platform is available exclusively to individuals who are at least 21 years of age. By registering an account, you warrant and represent that you are 21 years of age or older. 35bd2 reserves the right to request documentary proof of age at any time. Accounts confirmed to belong to individuals under the age of 21 will be closed immediately and all associated funds handled in accordance with applicable obligations.

2.2 One Account Per Player

Each individual may hold only one registered account on the 35bd2 platform. Operating multiple accounts — whether under the same identity or under different names or payment methods — is strictly prohibited. Where duplicate accounts are identified, 35bd2 reserves the right to suspend all associated accounts, void any pending bets, and forfeit any balances or bonus credits held across those accounts without prior notice.

2.3 Registration Requirements

To complete registration and access the 35bd2 Login, you must provide accurate, current, and complete information including your full legal name, date of birth, a valid email address, and a valid Bangladeshi mobile number linked to an approved payment method such as bKash, Nagad, Rocket, or Upay. You agree to update your account information promptly if any of these details change.

2.4 Identity Verification (KYC)

35bd2 operates a Know Your Customer (KYC) programme. Before a withdrawal is processed for the first time, and at any subsequent point determined by the platform's risk assessment procedures, you may be required to submit copies of government-issued identity documents, proof of address, and proof of ownership of the payment method used for deposits. Failure to supply satisfactory documentation within the requested timeframe may result in the suspension of withdrawal capabilities or account closure.

2.5 Residency

The 35bd2 platform is operated with the Bangladesh market as its primary audience. You are responsible for ensuring that accessing and using online gambling services is lawful in your jurisdiction. 35bd2 makes no representation that the Services are appropriate or available for use in locations outside Bangladesh.

3. Account Security

3.1 Credential Confidentiality

You are solely responsible for maintaining the confidentiality of your 35bd2 Login credentials, including your username, password, and any one-time passwords (OTPs) issued to your registered mobile number. You must not share your login details with any third party under any circumstances.

3.2 Unauthorised Access

If you suspect that your 35bd2 account has been accessed without your authorisation, you must notify the 35bd2 support team immediately via the in-app live chat or by emailing [email protected]. 35bd2 will not be liable for any losses arising from unauthorised account access that occurs as a result of your failure to maintain the security of your credentials.

3.3 Two-Factor Authentication

35bd2 provides OTP-based two-factor authentication (2FA) for account login and withdrawal requests. Players are strongly encouraged to maintain 2FA active on their accounts at all times. Disabling 2FA is at the player's own risk, and 35bd2 accepts no liability for account compromises following a player's voluntary disablement of this security feature.

3.4 Session Management

35bd2 applies automatic session timeout after a period of inactivity. You should always log out of your account when using a shared or public device. 35bd2 accepts no responsibility for losses arising from a session left active on an unattended device.

4. Deposits & Withdrawals

4.1 Approved Payment Methods

35bd2 currently accepts deposits and processes withdrawals via the following approved methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, and selected Bangladeshi bank transfer services. All transactions are denominated in Bangladeshi Taka (BDT). 35bd2 reserves the right to add or remove approved payment methods at any time without prior notice.

4.2 Minimum and Maximum Limits

The minimum deposit amount on 35bd2 is ৳300. Individual payment method limits, maximum deposit caps, and maximum withdrawal amounts are published in the 35bd2 cashier and may be updated from time to time. Where a withdrawal request exceeds a single-transaction limit, the amount will be processed across multiple transactions within the stated processing window.

4.3 Withdrawal Processing

Withdrawal requests that have passed identity verification and do not trigger additional fraud review are processed to the player's registered bKash, Nagad, or Rocket wallet within an average of 15 minutes. Processing times may be extended during periods of high platform traffic, scheduled maintenance windows, or where additional KYC documentation has been requested.

4.4 Withdrawal Fees

35bd2 does not charge processing fees on player withdrawals. The full BDT amount requested is transferred to the player's payment method without deduction by the platform. Third-party fees levied by mobile wallet providers or banks are outside 35bd2's control and are the player's responsibility.

4.5 Third-Party Payments

Deposits must be made from a payment account registered in your own name. Deposits made from accounts belonging to third parties will be reversed and any associated winnings voided. 35bd2 reserves the right to close the account and report the activity where third-party funding is identified as part of a fraudulent or money-laundering scheme.

4.6 Currency

All balances, bets, winnings, and bonuses on the 35bd2 platform are denominated in Bangladeshi Taka (BDT). Where deposits are made in a currency other than BDT, conversion will be applied at the prevailing exchange rate and any applicable conversion difference is at the player's cost.

5. Bonuses & Promotions

5.1 General Bonus Conditions

All bonuses, free spins, free-bet credits, cashback offers, and promotional rewards made available on 35bd2 are subject to the specific terms attached to each promotion, including but not limited to: wagering requirements, eligible game or market restrictions, minimum qualifying deposit amounts, minimum odds conditions for sports bets, maximum bet limits while a bonus is active, and promotional validity periods. These specific terms are published on each promotion's detail page and must be read before opting in.

5.2 Wagering Requirements

Unless a promotion's specific terms state otherwise, bonus funds must be wagered the stated number of times before any associated winnings are eligible for withdrawal. Wagering contributions vary by game type: slots typically contribute 100%, while live dealer games, sports bets, and certain table games may contribute a lower percentage as stated in the promotion's terms.

5.3 Bonus Abuse

35bd2 actively monitors for bonus abuse, including but not limited to: claiming bonuses through multiple accounts, placing low-risk or hedged bets designed to meet wagering requirements without genuine risk, using automated betting software, or otherwise acting in a manner contrary to the spirit of a promotion. Where bonus abuse is identified, 35bd2 reserves the right to void the bonus, cancel any associated winnings, and close the player's account.

5.4 Right to Modify or Withdraw Promotions

35bd2 reserves the right to modify, suspend, or withdraw any promotion at any time and without prior notice. No compensation will be provided to players who have not yet opted into or completed the qualifying conditions of a withdrawn promotion.

6. Betting & Gaming Rules

6.1 Bet Acceptance

All bets placed on the 35bd2 platform are subject to acceptance by the platform. 35bd2 reserves the right to decline or limit any bet at its sole discretion, including bets that exceed stated maximum stake limits, bets placed after a market has been suspended or closed, or bets placed by accounts under review.

6.2 Errors and Malfunctions

In the event of a software error, system malfunction, or obvious pricing error — including but not limited to a sports odds error that is materially inconsistent with prevailing market prices — 35bd2 reserves the right to void affected bets and return stakes to the relevant player accounts. Winnings accumulated as a result of a confirmed pricing error are not payable.

6.3 Sports Betting Rules

Cricket, football, kabaddi, and all other sports betting markets on 35bd2 are governed by the sport-specific rules published in the platform's sportsbook section. In the event of ambiguity, the platform's interpretation of its own rules shall be final. Results are determined by the officially recognised governing body for each competition, including the ICC for international cricket and the Bangladesh Cricket Board for domestic BPL fixtures.

6.4 Game Rules

Casino games — including slots, live dealer tables, crash games, and specialty games such as Cannon Fishing and Jurassic Kingdom — are governed by the individual game rules provided by the respective game studio (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.). The platform does not modify game outcomes. Return-to-player (RTP) figures published by game studios are theoretical long-term averages and are not a guarantee of individual session results.

6.5 Disconnection Policy

Where a player's connection is interrupted during an active game round, 35bd2's system will complete the round according to the game's programmed logic. Bets placed before a disconnection are binding. 35bd2 accepts no liability for losses resulting from a player's own network or device failures during an active session.

7. Prohibited Conduct

The following activities are strictly prohibited on the 35bd2 platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, voiding of bets and winnings, and reporting to relevant authorities where applicable:

• Registering more than one account on the platform or assisting others to do so.
• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Using automated software, bots, scripts, or any artificial means to interact with the platform.
• Exploiting software bugs, errors, or vulnerabilities — any identified vulnerability must be reported to 35bd2 support immediately.
• Colluding with other players to manipulate game outcomes or betting markets.
• Using the platform for any money-laundering, fraud, or other criminal activity.
• Attempting to charge back, reverse, or dispute a legitimate deposit transaction after related winnings have been withdrawn.
• Accessing the platform using a VPN, proxy, or other method to circumvent geographic or account restrictions.
• Allowing or facilitating access to your account by any third party.
• Engaging in abusive, threatening, or discriminatory behaviour toward 35bd2 staff or other players via any support channel.

8. Responsible Gaming

35bd2 is committed to promoting responsible gambling across its Bangladesh player base. The platform provides a suite of player-controlled tools accessible from within every registered account, including deposit limits, session time reminders, cool-off periods, and full self-exclusion. Players who feel their gambling is becoming a problem are strongly encouraged to use these tools and to contact the 35bd2 support team at [email protected] for guidance.

For comprehensive information on the responsible gaming tools available on 35bd2 and external support resources, please visit our dedicated Responsible Gaming page. The 35bd2 platform is restricted to players aged 21 and above. Playing on behalf of a minor or facilitating a minor's access to the platform is a serious violation of this Agreement and may result in criminal referral.

9. Intellectual Property

All content on the 35bd2 platform, including but not limited to the brand name, logo, website design, graphics, text, software, game interfaces, promotional materials, and any other proprietary content created by or for 35bd2, is the exclusive property of 35bd2 and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial gaming purposes only. This licence does not permit you to: copy, reproduce, or redistribute any platform content; modify or create derivative works based on platform content; use the 35bd2 brand name or logo in any context without express written permission; or scrape, index, or aggregate platform data by any automated means.

Game content displayed on the 35bd2 platform — including slot titles, live dealer studio feeds, and crash game interfaces — remains the intellectual property of the respective game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others). Any unauthorised use of this content is prohibited.

10. Limitation of Liability

To the maximum extent permitted by applicable law, 35bd2, its directors, officers, employees, agents, and technology partners shall not be liable to you or any third party for:

• Any loss of funds, profits, revenue, or data arising from your use of the platform.
• Any interruption, suspension, or termination of the Services, whether planned or unplanned.
• Any act or omission of a third-party game studio, payment provider, or technology partner.
• Any loss resulting from your failure to maintain the security of your 35bd2 Login credentials.
• Any indirect, incidental, consequential, or punitive damages of any kind.

Nothing in this Agreement limits 35bd2's liability for fraud, wilful misconduct, or any other liability that cannot be excluded under applicable law. The platform's maximum aggregate liability to any individual player in connection with any single claim or series of related claims shall not exceed the total net deposits made by that player in the 30-day period immediately preceding the event giving rise to the claim.

11. Privacy & Data

35bd2 collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy and forms part of this Agreement by reference. By registering an account on 35bd2, you consent to the collection and processing of your personal data as described in the Privacy Policy.

35bd2 employs 256-bit SSL encryption across all platform connections and applies industry-standard data security practices to protect your personal and financial information. Player data is not sold to third parties for marketing purposes. For full details of what data is collected, how it is stored, and how you may exercise your data rights, please refer to the Privacy Policy.

12. Amendments & Account Termination

12.1 Amendments

35bd2 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. The revised Agreement will be published on this page with an updated effective date. Where a material change is made, 35bd2 will send a notification to the email address registered to your account. Continued use of the platform following publication of a revised Agreement constitutes your acceptance of the new terms. If you do not accept revised terms, you must close your account and withdraw your remaining balance before the revised terms take effect.

12.2 Account Closure by the Player

You may request the closure of your 35bd2 account at any time by contacting the support team via live chat or at [email protected]. Pending withdrawal requests will be processed in accordance with the standard withdrawal timeline. Any active bonus balances that have not met their wagering requirements will be forfeited upon account closure.

12.3 Account Suspension or Termination by 35bd2

35bd2 reserves the right to suspend, restrict, or permanently close any player account — and to void any associated bets, bonuses, and pending transactions — at its sole discretion in circumstances including but not limited to: breach of this Agreement, suspected fraud or money laundering, failure to complete KYC verification within the required timeframe, or operation of multiple accounts.

13. Governing Law & Dispute Resolution

This Agreement shall be interpreted in accordance with the English language version published at https://35bd2.io/terms-conditions. In the event of a dispute between you and 35bd2 arising from or relating to your use of the platform, you should first contact the 35bd2 support team at [email protected] with a detailed description of your complaint. 35bd2 will acknowledge your complaint within 24 hours and endeavour to reach a resolution within 10 business days.

If a resolution cannot be reached through the internal complaints process, either party may elect to pursue the matter through binding arbitration conducted in the English language. The arbitrator's decision shall be final and binding on both parties. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

14. Contact Us

If you have any questions about these Terms and Conditions, wish to raise a complaint, or need to contact 35bd2 for any account-related matter, please use the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 within the 35bd2 platform application
• Phone / WhatsApp: +880 1700 000000 (plain text — not a clickable link)
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

For responsible gaming support and self-exclusion requests, please visit the Responsible Gaming page or contact support directly. All support communications are handled in English.